|
|
|
|
|
|
Computer has power light on, but nothing is happening on the monitor screen. | Check to see if monitor may have disconnected from back of computer and reconnect. |
| Computer will not boot up. | Shut down the computer, wait two minutes, and then turn the computer back on. | |
| Monitor displays a black and white menu asking what mode you want to start in. | Choose SAFE mode and press enter key (return key).Wait for computer to start up in SAFE mode. (This takes longer than a regular (normal) startup.) Next, shut down the computer again, wait two minutes, then start the computer again. | |
|
|
||
| Software | There is an error message saying a file cannot be found. | Reinstall the software.
*Special note: If the software handles data, try to back up (copy) the data to a disk before you reinstall. |
|
|
||
| Printers | ||
| Inkjet printer | Printed paper has horizontal stripes across the black or color is missing on horizontal stripes (i.e. red, blue, yellow). | Replace ink cartridge. |
| There is a message saying that printer cannot be found. | Check to see that printer is turned on, plugged in, and connected to the computer. | |
| Laserjet printer | Printed paper has vertical stripes across the black. | Replace toner cartridge. |
| There is a message saying that printer cannot be found. | Check to see that printer is turned on, plugged in, and connected to the computer. | |
|
|
||